FAQ
Do you have a question? Then hopefully you will find the answer here. If not, just write us a message here!
How quickly do you deliver?
We are pretty fast:
We ship all orders received by 3 p.m. on the same day every working day (except Saturdays)! The shipment then takes 1-2 working days to Germany and approx. 2-4 working days to Austria.
On each product page you will find exact information on which day of the week a delivery will reach you in Germany. It is also precisely calculated again during the ordering process.
How much is the shipping?
€4.99 to Germany, €6.99 to Austria. Shipping is free for orders over €50!
Are the foods vegetarian, vegan, halal?
Some of the snacks contain ingredients of animal origin such as gelatin and are therefore not suitable for a vegetarian, vegan or Muslim diet. Other sweets are made from purely plant-based ingredients, so there is something for everyone. You can find the exact ingredients of the individual sweets under ingredients and nutritional values on the respective product page, but be careful: our boxes are surprise boxes, so there may be other items in them than those stated there. However, the information gives you a good idea of what to expect.
Of course, all the information is also available on the enclosed flyers in your box and on the box itself, always 100% relevant to the contents.
Are the foods suitable for allergy sufferers?
The contents of the boxes cannot currently be customized. However, each box comes with a list of ingredients included. Foods that can cause allergic reactions are specifically labeled.
Which parcel service do you use to ship?
In Germany we use Deutsche Post or DHL, and in Austria we also use DHL or Austrian Post.
Can I return my order?
Yes No problem. You have 14 days to do this. Just write to us at info@viamundi.de and we will sort it out.
You can also find the formal legal information here , but don't worry: we want you to be happy and will find a good solution in almost every case!
How do I read the expiration date on my food?
Just as diverse as the sweets and snacks from other countries are, the expiry dates are also written differently. In the USA, for example, the format MM.DD.YYYY is used, while in many Asian countries there are no uniform regulations. Here the best before date can be written in the format YYYY.MM.DD, but also DD.MM.YYYY. You will find further information in the brochure included in your box.
Where can I get more information about the contents of my box?
Almost all ViaMundi boxes come with a brochure designed by us. In addition to information about the items contained in the box, you can also read a lot of interesting facts about the respective countries and cultures.
I am a blogger/influencer and would like to collaborate with ViaMundi
If you are interested in working with us, please feel free to write to us using the contact form . We look forward to any contact, but please understand that we cannot answer every inquiry positively.
Is it a subscription?
No, it is not a subscription. You only ever get a one-time delivery from us.